Reception / Administration Assistant (Casual)

Casual Reception / Administration Assistant

  • 1-2 shifts per week (may be potential for more at times if required to provide cover)
  • Help us fulfil our purpose of helping as many people as we can, as much as we can
  • Must be available Saturday mornings (weekly or fortnightly) and evenings for closing shifts.

We have an opening for a friendly, reliable and fast paced person who is passionate about delivering exceptional client experiences.

About You

While you are only looking for a small number of hours per week, you have flexibility to work across varying times and to provide additional cover on occasion making you a valuable member of a small team.

You are reliable. Consistent performance, genuine honesty, and a desire to help those around you underpin your ability to earn trust.

As a ‘people person’ you provide a positive, friendly & helpful experience to people you interact with. 

A fast learner, with strong attention to detail you have the ability learn and follow new systems/processes.

You have proven yourself to be able to work at a fast pace and multitask while maintaining accuracy and a friendly persona. Along with your can-do attitude, initiative and desire to stay busy this makes you well equipped to manage a busy clinic front desk.

You are a genuine person, making you a great person to have as part of a small team.

If this sounds like you, we’d love to hear from you.

About the Role

This is a Casual role with the anticipation of approximately 1-2 shifts per week.
There may be potential for more hours in certain periods to help cover leave or illness.

The role requires flexibility in when you can work to enable the successful function of the admin team to support the operations of the business. This includes being available to work a range of times depending on the needs / availability of hours. The ability to work additional hours in times of need (eg leave) is valued.

The role specifically requires Saturday morning work and evening closing shifts.

Core responsibilities include:

  • “Front of house” patient experience: first and last contact for people who visit us & helping them through every stage of the patient journey 
  • Conversion of enquiries to bookings
  • General Reception: including appointment scheduling, invoicing / payments, collecting details for 3rd party schemes, etc
  • Administration: including data entry and collection, patient details, managing patient claims and task lists 
  • Direct support to clinicians allowing them, to provide the best service possible to our clients

Candidates must be reliable and professional, with a commitment to high level customer service.
A growth mindset means new ideas are embraced and supports a genuine desire to help improve our business and the outcomes we achieve. 

The successful applicant may have relevant experience, but also may not have experience but possess the positive attitude, willingness & ability to learn that makes a great candidate.

Did you know?
Positive patient experiences with administrative teams have been proven to improve patient outcomes in response to clinical treatment. That is how important this role is to us and our clients.

About Us


Our purpose is to help as many people as we can as much as we can.

We are an established family-owned & operated business with a strong reputation in the local community for providing exceptional service which has helped us directly help over 1500 people in the past year. The ripple effect of this number and how many people are indirectly benefitted is far greater and something that continues to drive us as a team. 

This impact goes beyond the value provided by our treating therapists. The whole team contributes to this, including from the 1st contact a potential patient has with us to the last contact after finishing treatment and everything in between. The clinical services, while significant, are only a portion of this and our admin team has a genuine and strong impact on our clinic success and the experience and outcomes of our patients. 

Our patient feedback surveys regularly include comments on our admin team with consistent use of words such as friendly, helpful, efficient and professional. We take great pride in this and it is important for us to sustain.

Our team shares the cultural values to “Earn Trust, Exceed Expectations, Show How Much You Care”. These guide us on a daily basis to be the best we can for our community and each other as a team. 

REQUIREMENTS

Due to various legislative requirements we must adhere to, to be eligible for this role you will required to be able to provide & maintain proof of all of the following if successful (not required at time of application): 

  • NDIS Worker Screening
  • Police Clearance (current year)
  • Working With Children Check

Apply Now

If you believe that your values align with ours and you see yourself becoming part of our dynamic team, please email applications to greg@tanunda.physio including all of the following:

  • Resume
  • Cover letter that specifically includes
    • 1 example for each of our 3 core clinic values (earn trust, exceed expectations and show how much you care) of how you have demonstrated this
    • Why this role, including the number of hours available, suits / appeals to you
    • Outline re your availability including:
      • any unavailable / limitations in your availability
      • the ideal number of hours per week you are seeking
      • If you are woking another job, studying provide relevant detals.
  • Complete a DISC profile at https://www.123test.com/disc-personality-test/index.php​ and include a screenshot/attachment of the free results report

Only applications that address/include the above will be considered.
Only shortlisted candidates will be contacted.

Applications close 5pm Friday 27th March 2026

Thank you for considering Tanunda Physio & Health and I look forward to speaking to you,

Greg Hoekman,
Owner, Managing Director