Senior Receptionist / Admin Manager
Senior Receptionist / Admin Manager in thriving local health clinic
– Immediate start
– Established Business with strong reputation for providing exceptional services
– help us fulfil our purpose of helping as many people as we can, as much as we can
Are you an experienced receptionist and administrator with a passion for supporting growing businesses?
Are you looking for a role in an organisation that is driven by helping people in your local community?
Are you looking for a position that will allow you to use your strengths in implementing and improving systems while still providing stimulation through personal interaction within a customer service role.
We are an established family-owned physiotherapy & heath business with a reputation for providing exceptional services to our local community and are seeking a motivated person to lead our administration team and manage the daily operations of our clinic.
If you’ve got a natural ability for managing multiple tasks at any one-time, strong communication skills and have an eye for improving systems, this might be the perfect role for you!
About you:
As someone who always aims for excellence, you get genuine satisfaction from driving constant improvement in the businesses you work for. You are a highly motivated and passionate individual with a strong work ethic and sense of responsibility.
With experience in managing and leading people, you are now seeking a new opportunity to help a family owned allied health practice continue to improve, grow and achieve its purpose to help as many people as we can as much as we can.
You have strong interpersonal skills- enjoying the daily interaction with your team and clients alike. This helps you to deliver exceptional customer service and along with your proven leadership skills supports your ability to effectively train, lead and support a team in implementing procedures and staying accountable.
High level attention to detail makes you reliable at implementing existing and new systems. Additionally, you are a solutions-oriented person with a natural aptitude for identifying problems and developing effective solutions in administrative processes.
If this is ticking all the boxes and sounds like you, we’d love to hear from you.
About the role:
We are seeking a reliable and experienced senior receptionist and administration coordinator/manager who thrives on a fast paced, multifaceted workload.
Our ideal candidate will have excellent time management skills, and be able to reliably assist in completing many tasks critical to the functioning of our clinic.
The vision of our clinic is to be “the premier health provider for our Barossa community”. In this role you will help us deliver on this in many ways. If you have the desire to deliver excellence in performing your own duties and ability to help drive these standards within a team, we want you to join us.
Core responsibilities are varied and include:
- Reception – Front desk customer service and reception duties that create exceptional experiences. Supporting clinicians to perform their role. Performing to the highest level to set a standard for the team.
- Direct support to the owner – perform administrative tasks and provide support that allows the owner to perform the big picture responsibilities of that role. Ongoing clear and constructive communication and reporting.
- Daily Operations Management – keep day-to-day clinic operations running efficiently. Analyse, streamline and simplify processes. Manage accounts receivable. Coordinate rosters. Ensure compliance with regulations.
- People Management – provide guidance, training and support to our admin team. Oversee non-clinical tasks of our clinical team. Contribute to a positive culture. Maintain accountability within our team.
- Integrator / Project Management – Complete tasks / projects / training that allow the clinic to overcome identified issues, progress toward our goals and maintain compliance. Manage timely and successful integration of projects into practice.
- HR – coordinate HR documents, oversee team compliance in implementation of clinic policies and procedures. Coordinate leave management. Assist in updating policies and procedures. Onboarding & induction of new team members.
Candidates must have a mature, professional demeanour with an understanding of high-level customer service, excellent attention to detail and problem-solving skills. A growth mindset with desire for continual improvement and to support business growth are also required.
We have high expectations for this role – a fact that will excite the right candidate as they are motivated by the value they will provide within these duties.
This position is full-time.
Applicants must have flexibility within the hours they are available to work.
The role is proposed to commence as soon as possible
About us:
We are an established family-owned business with the purpose to help as many people as we can, as much as we can. Our strong reputation in the local community for providing exceptional service has helped us directly help approximately1500 people in the past year with this number growing significantly year on year. The ripple effect of this number is far greater and something that continues to drive us as a team.
Opened in 2015, the clinic has grown quickly based primarily on the power of word of mouth – both from the people we have helped and by other health professionals who see the significant benefits we offer. We now have a team of 7 physiotherapists and 4 administration team members who all work closely together as part of a genuine, collaborative team.
Our team shares the cultural values to “Earn Trust, Exceed Expectations, Show How Much You Care”. These guide us on a daily basis to be the best we can for our community and each other as a team.
How to Apply:
Applications close at 5pm on Friday 20th September
However, we will be considering applications immediately so we encourage you to apply at your earliest ability
If you believe that your values align with ours and you see yourself becoming part of our dynamic team, please apply including
- cover letter specifically including:
- why you would like to work with us and your suitability for the role
- give examples of each of our 3 culture points (Earn Trust, Exceed Expectations, Show How Much You Care)
- any limitations / considerations in respect to your hours of availability to work.
- current resume including names of three professional referees.
- Attach the results of a free DiSC profile from https://www.123test.com/disc-personality-test/
Please note: Only applications that fulfil all instructions will be considered
Please email your application to the Owner + Managing Director, Greg Hoekman, at greg@tanunda.physio
Requirements
Due to various legislative requirements we must adhere to, to fulfil this role will be required have/obtain (and maintain) the following at a minimum:
- Police Clearance (current year)
- Working With Children Check
- NDIS Worker Screening