Feedback & Complaints

We take the quality of service we provide and the experience you receive very seriously at Tanunda Physio & Health. We want to hear your feedback both negative and positive.

We encourage you to make a complaint in writing and email it to us at info@tanunda.physio. 

Please allow a maximum of ten (10) days for a response. We aim to resolve complaints within 21 days where possible.

Feedback and Complaints Form

We want to hear your feedback – both negative and positive.

Please call us on 08 7123 4174 or complete this online form.

Feedback and Complaints Policy

Tanunda Physio & Health is committed to maintaining a complaint and feedback system that follows principles of procedural fairness and natural justice and also adhere to the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.

Tanunda Physio & Health recognises that having effective feedback and complaint handling processes provides the opportunity to deliver a higher level of service to our customers including NDIS participants. 

Complaints (and compliments!) are welcome as we use all feedback as a mechanism to support continuous improvement in our business. Tanunda Physio & Health ensures that any person wishing to make a complaint either directly to Tanunda Physio & Health or to the NDIS Commission, will not be disadvantaged or suffer any negative consequences by doing so.

While we encourage complaints in the first instance to us, individuals wishing to raise a complaint about our service directly with the NDIS Commission may do so if they so wish.

​Whilst details of complaints, feedback comments and outcomes may be recorded and stored, Tanunda Physiotherapy ensures that all personal information provided by the complainant or their representative shall be deemed strictly confidential and only disclosed if required by law.

Complaint Pathways

Feedback and complaints can be received in several different pathways, including:

Complaints or feedback can also be made anonymously.   

If required, participants can be supported to make their complaint or provide feedback and can be provided with information about how to access independent advocacy. Refer to: https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/

Appropriate support and assistance to contact the Commissioner in relation to a complaint will be provided to any person who wishes to make a complaint. 

If you would like to make a complaint directly to the Commissioner, the Commissioner contact details are available at complaints-feedback (1800 035 544 or TTY 133 677). 

All Complaints, including any made anonymously, are entered into our feedback and complaints register and actioned.  

Tanunda Physio & Health ensures that all workers are trained in our Feedback and Complaints Management procedure.